Refund policy

Your happiness matters to us. Because our flowers and many of our gifts are fresh and perishable, our policy is a little different from a typical shop — here's how we take care of you.

Fresh flowers & perishable items

Perishable items (fresh flowers, plants, food and similar) can't be returned, but they're covered by our freshness promise. If your flowers arrive damaged or aren't fresh, please contact us within 48 hours of delivery with a photo and we'll gladly arrange a replacement or refund.

Non-perishable gifts

Unused, non-perishable gift items in their original condition and packaging may be returned or exchanged within 14 days of receipt. Please contact us first to arrange it. Original delivery fees are non-refundable, and return shipping is the customer's responsibility unless the item arrived damaged or incorrect.

Damaged or incorrect orders

If something arrives damaged, or we've made a mistake with your order, we'll make it right — contact us within 48 hours and we'll replace the item or issue a refund at no cost to you.

Cancellations & changes

Need to change or cancel an order? Contact us as soon as possible. We can usually accommodate changes before an order has been prepared or dispatched. Once an arrangement has been made or sent out, it can no longer be cancelled.

Incorrect address

Please double-check the delivery address at checkout. If an order can't be delivered because of an incorrect or incomplete address, redelivery may incur an additional fee.

Subscriptions

Flower subscriptions can be paused, skipped or cancelled at any time from your account, before the next order is prepared. Orders already prepared or dispatched follow the terms above.

Refunds

Approved refunds are issued to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or card provider.

To start a return, replacement or refund, contact us at (604) 892-9232 or via our contact page.