Shipping policy

Every order from Billies House is handcrafted in our Squamish studio and delivered by our own team — not a courier app.

Where we deliver

We currently offer online delivery to Squamish and West Vancouver for a flat $18 local delivery fee. Free pickup is available at our shop.

Delivering to Whistler or elsewhere along the Sea to Sky corridor? We'd love to help — contact us and we'll arrange it with you directly.

West Vancouver delivery

Local delivery $18 on Thursday and/or Friday. Need a special delivery on another day of the week? Please call (604) 892-9232 to arrange it with our team.

Same-day delivery & cut-off

Order by 1:30 p.m. for same-day delivery within Squamish. Squamish orders placed after the cut-off are delivered on the next available day. West Vancouver deliveries are available on Thursday and/or Friday; please call to coordinate a special delivery on another day. Where available, you can choose your preferred delivery date at checkout.

Store pickup

Choose Pickup at checkout for free pickup at 38133 Cleveland Avenue, Squamish.

Free pickup at our shop, ready within a couple of hours during store hours by prior arrangement with the store. Please call (604) 892-9232 to coordinate your pickup time. We'll let you know when your order is ready.

Delivery details

Please provide a complete address and, where possible, a phone number for the recipient. If no one is available to receive the order, we'll leave it in a safe, sheltered spot, or contact you to arrange redelivery. Redelivery due to an incorrect or incomplete address may incur an additional fee.

Fresh & seasonal substitutions

Each arrangement is designed with the freshest seasonal flowers available. Specific varieties may vary, but we'll always preserve the overall palette, style and value of your selection.

Questions about an order? Reach us at (604) 892-9232 or through our contact page.