Terms of service

These Terms of Service ("Terms") govern your use of the Billies House online store and your purchases from us. By accessing our site or placing an order, you agree to these Terms.

Products & pricing

We do our best to display our products, colours and prices accurately. Because flowers are a natural, seasonal product, arrangements may vary from the photos shown, and we may substitute varieties of equal or greater value while preserving the overall look, style and value. All prices are in Canadian dollars and may change without notice. We reserve the right to limit quantities or to refuse or cancel any order.

Orders & payment

When you place an order you confirm that the information you provide is accurate and complete, and that you are authorized to use the payment method. Payment is processed securely through our payment provider. We reserve the right to refuse or cancel any order at our discretion, in which case we will issue a refund.

Delivery & pickup

Delivery and pickup are subject to our Delivery Policy. It is your responsibility to provide a complete and accurate delivery address. Please review our Return & Refund Policy for details on damaged orders, cancellations and refunds.

Intellectual property

All content on this site — including images, text, logos and designs — is the property of Billies House or its licensors and may not be used without our permission.

Acceptable use

You agree not to use our site for any unlawful purpose, to interfere with its operation, or to attempt to gain unauthorized access to any part of it.

Limitation of liability

To the fullest extent permitted by law, Billies House is not liable for any indirect, incidental or consequential damages arising from your use of the site or products. Our total liability is limited to the amount you paid for the order in question.

Governing law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein.

Changes & contact

We may update these Terms from time to time; the version posted here is the one in effect. Questions? Contact us at (604) 892-9232 or through our contact page.